Telecoms can be an expensive investment for any business, especially ones operating across several sites or with mobile/field employees. Often, businesses can have hundreds of phone lines, both mobile and fixed, making it extremely difficult to establish which lines are actually still in use.
As employees leave a company their phone lines, either mobile or fixed, often remain connected. This means that companies are paying for services that they are no longer using, but tracking these unused lines down can be difficult.
Businesses are also often unaware of which areas they are spending money in. For instance, are their employees making a lot of national calls? Calls to premium rate numbers? Mobile calls? Being able to check these statistics can have twofold benefits.
Firstly, companies will be able to cut costs by altering their service agreements to better cover the calls they are actually making, rather than what they think they will need. It is pointless for a business to take out a contract which offers unlimited free local calls if its customer service team is making the majority of its calls to national numbers.
The second benefit is that it allows managers to monitor calls being made by their employees and check for unusual or proscribed activity through company phone lines.
Checking these statistics does not have to mean manually going through phone records for every phone line in the business – an impossible task. Axis Telecom offers online billing which can help in this area.
The service automatically analyses the calls being made by a business and suggests the most cost effective tariffs. In addition, it will track down any connected phone lines on the company network which have not been active for a set period of time – thus allowing businesses to cut unnecessary costs. This can all be accessed through an online portal on the Axis Telecom website, making it easy for companies to monitor their telecom needs.
Another option offered by Axis to help businesses manage their costs are “hybrid sim” contracts. These allow businesses to pay a set contract amount each month with any costs over and above this being charged on a pay-as-you-go basis by the user – helping businesses keep a track of their monthly spend.
March 10, 2010 at 3:03 pm |
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